Our Return Policy
- Contact LuLumoccs before returning any items.
- You can return the product within 30 days of delivery.
- The product must be in new condition.
- To avoid any Customs charges please clearly mark the
package 'RETURNED GOODS'.
- Want to switch to another size of the same product? You
can do that, just contact us.
- Want to switch to another product? You can do that, just
- If a package is unclaimed you might have to pay a
Please contact LuLumoccs before returning any items.
It is appropriate that the consumer controls the delivery to
verify that this is accurate and error free. At the complaint, the customer
contacts LuLumoccs and gives information relevant and the reason for complaint.
You can return the product within 30 days of delivery. The
product must be in new condition. If the product is ruined or used the product
shall not be refunded. Make sure to include contact information with the return
and if possible, please provide us with a tracking number. LuLumoccs suggests
you get a receipt and a package ID for the return from the delivery service, as
it makes it easier to follow the return shipment if needed.
LuLumoccs will make a refund of eligible returns. If you paid
by invoice, we will need a bank account number to transfer the money back to.
The easiest way is to e-mail it to us along with a brief description of your
Returning A Package
If a returned item is shipped international, please clearly
mark the package 'RETURNED GOODS', to avoid any Customs charges. LuLumoccs is
NOT responsible for any return Customs charges made. Any charges incurred are
the responsibility of the customer.
Want to switch to another size of the
E-mail us, provide your customer information, and tell us you
will send back the product and the size you wish to receive in exchange.
Want to switch to another product?
Return the product you have received and send us an e-mail
telling us which product you want instead.
If the product is lost or you, upon receiving, notice that
the item has been damaged during transport, you should immediately report this
For packages that are not cashed at your post office within
14 days, LuLumoccs reserves the right to charge you a handling fee to cover
return shipping and freight companies' administrative costs.
All enquiries: firstname.lastname@example.org